Beyond the P&L. The leaks profit statements cannot see.
Your profit-and-loss statement shows revenue, expenses, and the bottom line. It does not show what customer churn is costing you, what employee turnover is costing you, what unused capacity is costing you, or what your own time is worth when you are pulled into work someone else could do.
This scorecard quantifies ten hidden costs the P&L does not capture. Pick your industry, enter a handful of numbers about your business, and see your annual hidden dollar impact with a clear breakdown by category.
Clarity · Control · Cash Flow
Part of the Homeshore Method™
Enter your numbers below. The scorecard updates in real time.
Each industry has different cash leak patterns. Your selection here adjusts the multipliers and highlights the three metrics that matter most for your sector.
Five numbers about your business. These feed several of the calculations below. If you do not know a figure exactly, your best estimate is fine.
Each card below quantifies one hidden cost. Some values pull automatically from Step Two (shown in teal). Others are unique to that metric. Refine any value and watch your totals update. Metrics marked with ★ are priorities for your selected industry.
The gross profit you lose every year from customers who leave. The longer a churned customer would have stayed, the more this number compounds.
What it costs in sales and marketing to acquire enough new customers to replace the ones you lost. This is in addition to the churn cost itself.
Recruiting, onboarding, training, and lost productivity when employees leave. Industry research puts this at 0.5x to 1.5x the departed employee's annual salary.
The financing cost of money customers owe you but have not yet paid. The longer the A/R sits, the more it costs you in interest or opportunity.
Revenue you could have earned if your existing capacity (seats, bays, hours, slots, rooms) had been fully booked. This is typically one of the largest hidden costs.
The annual cost of you doing work that someone else could do for less. Every hour you spend on routine tasks is an hour you cannot spend on strategy, sales, or rest.
The gross profit at risk if your largest customer leaves. This is not a guaranteed loss, it is the size of the exposure you carry as long as too much revenue sits in one account.
Time spent preparing bids you did not win, plus the gross profit those wins would have generated. Both are real dollar costs even though they never show on the P&L.
Team hours every week burned on meetings and administrative work that produce nothing your customers will pay for. Loaded payroll cost adds up fast.
The revenue and gross profit you would earn if a stronger online review profile lifted your conversion rate. A modest lift on existing traffic compounds.
What ten leaks the P&L cannot see may be quietly costing you every year.
These are the questions Tim would ask first in a discovery conversation.
The scorecard above gives you a number. A conversation gives you a plan. Schedule a free 15-minute results review with Tim. We will walk through your scorecard together, identify the leak with the biggest near-term impact, and outline what addressing it would look like. No pressure. No pitch. Just honest numbers and a clear next step.
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